Years ago I was a bank teller. I only thwarted one bait-and-switch scam and had to testify in one deposition against the head teller. Apparently he was skimming funds. For a short stint in the banking industry I certainly had my share of excitement. Thus, I always enter a bank alertly, in case my next mission is to thwart a robbery. You never know?
Yesterday I walked into the bank and someone said, “hello.” I looked everywhere for the voice greeting me. Finally I settled on an officer at a desk, cheerily smiling at me. Her clothing blended with the desk and she sat low behind the computer monitor, so I didn’t clearly distinguish her from anyone else near me. So much for being alert.
After discovering the source of the voice, I combobulated myself and prepared for explanations and paperwork and whatever else the teller would query me on. No such thing. My itty bitty business for the HOA took less than five minutes. The courteous teller didn’t bat an eye when I handed her my credit card rather than driver’s license. (I think I was just so excited I remembered it!) The entire transaction was so pleasant. She was just delightful and sent me on my way with a pep in my step.
I’m going to model that behavior today, especially with that extra cup of mud.