Arrrrrrrghghghg

Finally, after four years, I consented to getting my Ford Escape recall taken care of. (The door latch can come open on its own, apparently.) I was getting a little tired of the biannual barrage of notices, so I made the appointment for 3:30 pm. Even though the door has yet to open of its own accord after tens of thousands of miles, I guess it could happen.

I arrived at the dealership. Why is it that whenever you arrive at a service department, you are not greeted with a smile and a “Welcome! How may I help you?” My experience is that you have to stand there while they take care of important computer business without having them acknowledge you for a few minutes. Believe me – I addressed that grievance with them a few oil changes ago! Customer Service 101. I digress.

When the service woman finally deigns to acknowledge me, she gets on her computer and frowns. My recall is a four-hour procedure, they close in two and a half hours. ? ? ? Why did they let me book it for 3:30 pm? I guess they thought I would leave my transportation overnight and sleep in the lounge? To be fair, they do have a shuttle service. Yet, why start a job you can’t finish for another day? (That was in Customer Service 201.)

So, I returned home and vowed to leave the latch unrepaired yet again. I’ll just get a bungee cord for some added security.